ITEC Professional Conduct and Business Awareness Practice Test

These questions are part of the practice quiz. Start practicing

• Which statement best describes a bacteriostat?
• What does the Provision and Use of Work Equipment Regulations Act state about equipment?
• Who does the Health and Safety at Work Act set duties for?
• What is gross profit?
• Which type of information is primarily protected by data protection legislation?
• When would the therapist need to gain consent from a doctor prior to treatment?
• Which document lists assets, liabilities and equity at a given date?
• What maximum temperature do glass bead sterilizers reach?
• Conversations in the clinic should be?
• What is a Budget?
• Which item would you typically not require on a standard initial consultation form?
• What is a franchise?
• Which of the following is a clear example of professional behaviour in a clinical setting?
• When changing the type of business in a new premises, the first thing you must do is apply to?
• Which action is a primary step in performing a risk assessment?
• Why is good customer service important to a business?
• Revenue can be described as?
• What is stock?
• Which option best identifies the phrase describing the receptionist as the first point of contact and information centre of the salon?
• An example of a viral infection is?
• Indirect costs example.
• What does market-led pricing in a salon business mean?
• Indirect costs are described as?
• Which business structure best provides a legal separation between personal and business finances?
• What is the purpose of a risk assessment?
• Which statement best describes a cooperative partnership?
• What do the Health & Safety (Display Screen Equipment) Regulations require?
• What is the purpose of a balance sheet?
• What is a Profit Margin?
• Glass bead sterilizers sterilize small metallic tools in up to how many minutes?
• UV sterilisation is described as what kind of method?
• For which device is a 20-minute cycle commonly specified?
• What is the meaning of towel management with regard to treatments?
• Which statement best reflects the stated reason for rotating stock regularly?
• Which statement correctly describes fixed costs?
• The Manual Handling Operations Regulations are designed to prevent injuries from which activity?
• The black-labelled extinguisher is described as putting out which fires?
• Which objects are appropriate for glass bead sterilizers?
• If a client provides negative feedback, what is the recommended initial response?
• Which term describes a small amount of cash kept on hand for minor payments?
• A target market can be described as?
• Which statement about cosmetic ingredient labeling is correct?
• Assets are best described as which of the following?
• Which liquid solution is included in the first aid kit?
• What is The Consumer Protection Act?
• Which regulation specifically requires a workstation risk assessment for display screen equipment users?
• Which insurance covers claims by customers injured on business premises?
• In first aid, which action is least appropriate?
• What does market segmentation mean?
• What is the correct ratio of salt to water for heat exhaustion?
• Which of the following statements about general product safety compliance is true?
• Which of the following statements about FIFO stock rotation is true?
• Professional Behaviour includes?
• Which statement best describes the components included in a balance sheet?
• Which statement best describes Continual Professional Development (CPD)?
• What is the disadvantage of being a sole trader?
• The Trade Descriptions Act is an act that?
• Which regulation requires employers to maintain electrical equipment and record checks?
• What does a home visiting business involve?
• Who is responsible for ensuring that surgical gloves are worn in the salon/clinic during certain treatments?
• Which statement best describes room setup during a consultation?
• During negative feedback from a client, it is important for the therapist to?
• What is a Partnership?
• What is a Petty Cash Book used for?
• What are Assets?
• What is the correct first aid for an epileptic fit?
• Under UV sterilisation, how often should tools be turned over?
• It is unprofessional for a therapist to wear?
• What are hot bead sterilisers suitable for?
• Which topic is considered unethical to discuss with a client in a salon or clinic?
• What is the General Product Safety Regulations Act primarily about?
• How long does an autoclave run for sterilization?
• Which of the following is NOT the responsibility of the EMPLOYEE when considering health and safety at work?
• Disinfection is defined as?
• The blue-labelled extinguisher is not suitable for which type of fire?
• What does liquid sterilisation use?
• Why is it important for the client to relax post spa treatment?
• Which statement describes the flow of money into and out of a business?
• Which insurance covers liability arising from products or services the business sells?
• Why do workplace regulations include ventilation, temperature control and lighting?
• What are bacteria producing diseases in humans known as?
• When seeking disposal advice of a hazardous substance, who should you contact?
• Which statement correctly describes the black-labelled CO2 extinguisher?
• What is a fixed cost?
• Which group typically holds ownership in a limited company?
• Which statement best describes the duties under the Health and Safety at Work Act?
• What is the aim of the Control of Substances Hazardous to Health Act?
• What best describes sanitization?
• What is the primary focus of the Management of Health & Safety at Work Regulations?
• Which of the following is not essential information on a consultation form?
• Which term best describes planning for expected costs and revenues over a future period?
• In a sole trader business, who has personal liability for debts?
• What do the Workplace (Health, Safety and Welfare) Regulations protect?
• What does a fungicide do?
• Which of the following is NOT listed among the items in a standard first aid kit?
• Which of the following is a disadvantage of an autoclave?
• When questioning a client during a consultation, it is important to ask?
• What are liabilities?
• Septic is best described as?
• What is sterilisation?
• In a client record, which areas are commonly included?
• How often should you scrub out and change disinfectant immersion containers?
• If a client files a legal action over losses from your professional advice, which insurance would help cover the defense?
• Which of the following describes fungi?
• Which item is listed as part of the basic first aid kit for eye care?
• What type of extinguisher is the yellow/cream labelled extinguisher?
• Aftercare advice is important in order to?
• For which hazards is the yellow/cream extinguisher not suitable?
• Which materials are extinguished by the yellow/cream labelled extinguisher?
• Aseptic conditions are best described as being free from what?
• What is marketing?
• The blue-labelled extinguisher is effective against which combination?
• Which term best describes being free from disease-causing microorganisms?
• Continual Professional Development can be obtained by?
• Autoclave can reach up to what temperature?
• Which method is described as versatile for sterilisation?
• What are fixed costs?
• Which insurance provides protection from legal action following professional advice?
• Which structure gives the most protection for personal assets in case of business debts?
• Who usually owns a limited company?
• Which method boils water under pressure?
• Under the Personal Protective Equipment at Work Regulations Act, what duties does the employer have?
• What should the correct pH level of spa water be?
• Autoclave works on which type of objects?
• Regular rotation of stock is important because?
• What is the benefit of having a stock control system?
• What is the primary purpose of the Data Protection Act?
• What is the role of the receptionist in a salon?
• What is an advantage of computerised stock control for retail sales?
• The meaning of a localised contraindication means?
• What are fungi?
• Who must provide permission for treatment of a client under 16?
• Which insurance is primarily concerned with injuries to customers on business premises?
• A consumable can be described as?
• Which item is used to protect the handler from contamination?
• Direct costs are costs directly linked with providing a particular service.
• Which of the following statements about viruses is true?
• Which statement about UV sterilisation is true?
• Which pricing method adds a profit markup to cost to determine price?
• Which of the following is not part of the 7Ps of Marketing?
• A localised contraindication means:
• Which of the following is NOT a good selling principle?
• Which insurance protects an employer against employee injury claims not covered by workers' compensation?
• Net profit is best described as what relationship between revenue and expenses?
• Recommended disposal of a substance hazardous to health (COSHH) is to?
• Who is responsible for ensuring adequate ventilation in the working area?
• Viral infections are?
• In a cooperative partnership, profits are allocated in proportion to the amount of work performed by each member.
• Which statement about glass bead sterilizers is true?
• Which label corresponds to a Water extinguisher?
• Which of the following is one of the 7Ps of Marketing?
• Surgical spirits can be effectively used to?
• Which of the following best describes conversations in a professional clinic?
• How do you calculate Cost Plus Pricing?
• What is the primary purpose of disinfection?
• Under the PPE at Work Regulations Act, what are the employer's core duties?
• What is the purpose of building a mailing list of clients?
• Which statement explains fixed costs?
• What best describes a code of ethics in a professional setting?
• During spa treatment, which practice is recommended to maintain safety?
• Which label color is used for a Dry Powder extinguisher?
• What is the correct first aid for fainting?
• What is a sole trader?
• Which item is used to clean wounds and prevent infection?
• When treating a client under the age of 16, what must happen?
• Aseptic conditions are best described as being free from contamination by microorganisms. What are they free from?
• Which statement best describes the purpose of stock rotation in a salon?
• Antiseptic best described as?
• Glass bead sterilizers reach up to which temperature?
• What is cash flow?
• What is the primary effect of a bactericide?
• Which insurance protects against liability arising from damages or injuries caused by the business's products or services?
• Which regulation focuses on preventing injuries from manual handling?
• What is the best practice when taking payment from a client undertaking a course of treatment?
• Market segmentation is defined as dividing a market into sub-groups based on some shared characteristic.
• What is the minimum quantity of extra-large dressings specified in the kit?
• Under the Electricity at Work Regulations Act, what are the obligations of the employer and the employee?
• Surgical spirits are primarily used to:
• What is a Spreadsheet?
• Which task is part of the receptionist's role?
• What is the correct first aid for a nose bleed?
• What is the main purpose of aftercare advice following a treatment?
• Which term defines costs that change with output quantity?
• Which label corresponds to a Carbon Dioxide extinguisher?
• When positioning a client for consultation, where should you be?
• Which of the following is it important to take at regular intervals whilst having a spa treatment?
• Define Competition.
• If a nose bleed lasts more than 30 minutes, what action should be taken?
• Which term describes a chemical that inhibits growth on living tissue?
• Licenses to practice are usually obtained from which department?
• Which document shows the assets and liabilities of a business at a specific date?
• What is a key characteristic of a partnership?
• What does the red-labelled extinguisher put out?
• Personal injuries to an employee at work should be reported to the?
• The purpose of a record card is to?
• What term refers to a small stash of cash kept on hand for minor payments?
• Which sterilisation method uses ultraviolet light to kill microorganisms?
• Disinfection primarily aims to do on surfaces?
• Which of these is included in The Workplace Regulations?
• What is a limited company?
• Define Labour costs.
• Which role involves handling calls and bookings in a salon?
• Which act protects the consumer from unsafe products?
• What rule does stock rotation follow?
• Which statement best describes a bactericide?
• What is Net Profit?
• What term describes costs that vary with the level of output?